Frequently asked questions
Whatever your query, whatever your concern, we're here to help in every way we can.
Online Account
Everything you need to know about creating or accessing your Certas Energy account online.
Delivery
Have a question about the status of your order or how to ensure a smooth delivery? Read our FAQs for more information.
Payments
Did you know you can pay for your fuel via monthly instalments? For any queries on our customer payment plans, visit our FAQs section.
Boilers
Got boiler questions? We’ve got answers! Read our commonly asked questions around boiler care with Certas Energy.
Tanks
Whether you’re new to off-grid living or looking for advice, our FAQs will provide more insight on how to effectively store fuel with one of our heating oil tanks.
Heating Oil Monitors
Stay informed and in control with a heating oil telemetry unit. Fore more information, visit our FAQs.
Still need help?
We're here to help. Contact us at 0345 600 4040 or send us a message
