How We Can Support You

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

If you're struggling to pay, we're here to support you.

We don’t want anyone to stop using energy because they can’t afford it. Choose your payment type below for your guide on taking steps to manage your payments.

We’ve also put together a guide on where to get more help if you need it.

We can give you extra help managing your account

We offer flexible home heating oil monthly payment plans such as PLANNED Pay Monthly with automatic deliveries. Or opt for PREDICT Pay Monthly with helpful reminder alerts and the freedom to order both online or over the phone when you choose.

Both of these services include 12 easy monthly Direct Debits to pay for the fuel service. Alternatively, you may prefer to pay for your fuel as you go. 

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National Debt Line: Free and Independent Debt Advice

Scope: Disability and Equality Charity

Wales Fuel Bank Foundation: Helping Homes in a Fuel Crisis

Citizen’s Advice Bureau: Free advice to help

National Benevolent Charity


UK Government: Help for households with cost of living support

What our customers say

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