ALWAYS ON YOUR DOORSTEP
local heating oil delivery near me
With Certas Energy, topping up your home heating oil is as easy as 1, 2, 3. Just ask your local team or create an online account with us.
EASY BREEZY DOMESTIC HEATING OIL DELIVERY
Whether you’re in Suffolk or Snowdonia, The Cairngorms or the Kent Downs, you can count on Certas Energy for a safe, reliable fuel delivery service to heat your home.
When you choose the UK’s biggest home heating oil supplier, you don’t just benefit from no hidden delivery charges. You’ll also get a warm, friendly service from our 2500 local experts, who genuinely care about the communities they live in.
Just follow these easy steps to get started:
Step 1 - create your account
Simply call your local customer service team on
0345 600 4040 or click here to open your account.
You’ll need a few basic details and billing information to hand. This is also a good time to tell us about any special delivery instructions. For example, if you live in a hard-to-reach area.
STEP 2 - GET A QUOTE + PLACE YOUR ORDER
Once your account is set up, you’ll be ready to get a quote on our heating oil prices. You can receive a quote over the phone, or via our online heating oil service.
Choose whether you want standard or premium kerosene, and how much of it you need (between 500 and 5,000 litres).
We’ll then agree on a quote, and you can proceed to checkout.
Why do you ask the same questions each time I order?
There are two main reasons that we ask specific questions every time you call about an order.
The first reason is to comply with GDPR Information Security and protect customers’ personal data.
We have a legal obligation to protect our customers’ personal data from misuse, exploitation, loss or theft. One of the ways we do this is by always asking you to answer two security questions each time you call about an order, a delivery, or anything else that involves sharing your personal information.
The second reason is that we sell controlled oils which are given a rebated rate of duty. That is why we are part of the Registered Dealer in Controlled Oils (RDCO) scheme with the HMRC, which aims to tackle fuel fraud.
As part of that scheme, when you place an order with us we are legally obliged to ask certain questions to ensure legitimate usage. This includes asking what you will use the kerosene for, or checking details of any non-domestic accounts you hold, as well as verifying standard contact and address details.
Step 3 – YOUR DELIVERY IS ON THE WAY
Whether you’re in England, Scotland or Wales, we can deliver to some of the tightest corners of the countryside. But occasionally, we may need to deliver your order in instalments, which will be invoiced and paid for separately.
In order to have a safe and efficient heating oil delivery, please make sure that our drivers have easy access to your oil storage tank. Leave gates unlocked or ensure the driver knows how to access your tank and that there are no obstacles blocking access to the roads or pathways leading to your tank.
For more information about how to prepare for the arrival of your order, check out our guide to heating oil delivery
Step 4 – TRACK YOUR ORDER
If you have placed your domestic oil order online, you can use our website to track your order from depot to doorstep.
SANITISERS & SOCIAL DISTANCING: A COVID-19 UPDATE
It’s good to be on the safe side. That’s why we’ve put a range of measures in place to help everyone stay protected during heating oil deliveries.
You can learn more about our 6-step safety process by watching this video. Or take a look at our COVID-19 FAQs.
HOW OFTEN SHOULD YOU ORDER HEATING OIL?
1,000 litres should last for up to one year. However, this will depend on things like:
• The size of your home
• How often you turn the heating on
• The efficiency of your boiler
Every heating oil tank should be fitted with a gauge that measures how much oil is left in the tank. To avoid running out of heating oil, we also recommend installing our FoxRadar tank monitor. Doing so will help you keep a close eye on your heating oil usage and work out how often you need to top up.
We recommend that you leave your tank at a maximum of 80-90% capacity to prevent overflow.
HOW LONG DO DELIVERIES TAKE?
Please note that during peak periods, local heating oil deliveries can take longer. Sometimes deliveries may also be sent in stages, depending on how much fuel you order and the size of the tanker requested.
DO I NEED TO BE AT HOME FOR MY DELIVERY?
Generally, if your local driver has safe access to your tank then you don’t need to be at home for your heating oil delivery.
However, if you’re concerned about potential access issues, let your local team know beforehand. If you do need to be at home, we’ll let you know on the day of delivery.
WHAT IF MY HOME IS TRICKY TO ACCESS?
Our standard tankers have six wheels, are around eight meters in length, and can access most homes.
However, if your home (or surrounding roads) have any of the above features, you may need a smaller, four-wheel tanker instead. Just let us know and we can sort this out for you.*
*Please note, some depots may not have a smaller tanker available.
DO I NEED TO PREPARE MY BEFORE MY DELIVERY?
We always do a visual inspection before we fill your tank with heating oil, to make sure it’s safe and to help prevent expensive leaks.
To help prepare for your heating oil delivery, you can also do a few of these checks yourself:
• Making sure there’s a strong base to support your tank and its contents
• Checking for cracks and splits
• Making sure all gauges and alarms are working
• Removing any nearby obstacles that could prevent delivery
• Keeping vents and gauges protected from rainwater
• Turning off your boiler
Watch our handy video for hints and tips on checking your tank.
Why should you turn your boiler off before a heating oil delivery?
Did you know that leaving your boiler on during a delivery is a common cause of boiler breakdowns?
Fresh deliveries can stir up sediment water from the bottom of your tank, which can get sucked up into the pipe and cause clogging. That’s why you should leave your boiler off for a few hours after your delivery, to allow for contaminants to settle.
A word about our tanker hoses
Our tanker hoses are approximately 30 metres (100 feet) long. If your oil tank doesn’t accommodate for this, please let us know beforehand.
NEED ANYTHING ELSE?
For more information on getting local heating oil deliveries to your home, have a look at our FAQs – or talk to your friendly local team on 0345 600 4040.
