HEATING OIL
Business as usual during COVID-19
Business as usual
during COVID-19

We’ve made some changes to our fuel
deliveries to protect you during
the COVID-19 period

We’re working hard to keep
you and your boiler safe

Watch our 6 steps to safety video

BEAT THE QUEUES
Save time, order and track
your delivery online

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

OUR 2020 ROUND UP
A big thank you from Certas Energy
We’ve created a special video to thank you all
for your support over the last year

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

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MY HOME

Order and track your
deliveries online

From fuel to boiler care, tanks to our new Smart Monitor, Certas Energy takes care of all your heating needs.

Service Update. Amber Weather Warning

Due to the particularly wintry weather and snow we are experiencing in North East, South East and East Anglia, there are a number of depots struggling to get tankers out on the road to deliver. Moreover, our telephone lines are very busy right now.

We are prioritising vulnerable domestic customers, hospitals and care homes as well as other key sectors. Please bear with us and if you can wait to call us please do. Alternatively, you can place your domestic order online or track the status of your order via the links above. We value your patience and your custom.

Always Safety First

Fuel and oil distribution is classed as an essential service under Government guidelines, and therefore we remain fully operational during the COVID-19 period.

Rest assured, our strong supply chain means we are able to ensure a reliable and safe supply of fuel to our domestic customers.

Helping to keep you protected

Watch the videos below to see the new measures we’ve introduced, designed to help reduce contact and keep you safe when we visit your home.
So the next time you arrange a fuel top up or a boiler service with us, you’ll have that extra peace of mind that we’re doing all we can to look after you.

Safer Boiler Servicing

See how our heating engineers
are going the extra mile

Safer Fuel Top Up’s

Heating oil deliveries with even
more peace of mind

Save time, go online

We’ve seen more and more customers using our online ordering and delivery tracking services, as it’s quicker and easier.

If you need to place an order or track a recent order, simply click on one of the buttons below. Or if you’re new to online then why not watch one of our helpful video guides below to help you get started and show you how easy it is to use our
online services.

We’ve seen more and more customers using our online ordering and delivery tracking services, as it’s quicker and easier.

If you need to place an order or track a recent order, simply click on one of the buttons below. Or if you’re new to online then why not watch one of our helpful video guides below to help you get started and show you how easy it is to use our online services.

How to

order online

If you’re ordering online for the first time,
watch to see how easy it is to get going.

How to track

your delivery

You can track your delivery online
even if you ordered over the phone.

Thanks to all our customers

for your patience

During this busy time, it may take us an extra few days to deliver your order, but our local teams
are working hard to deliver heating oil and prioritise vulnerable customers.

During this busy time, it may take us an extra few days to deliver your order, but our local teamsare working hard to deliver heating oil and prioritise vulnerable customers.

Thanks to all our customers for bearing with us during this difficult period

During this busy period it is easier for you to go online for a fuel quote, to place an order or to track your delivery. We appreciate your patience during this very busy time.

Track your heating oil delivery

We know you want to know when your fuel will be delivered, that’s why we have launched an online tracker so you can keep up to date. Just have your account number and delivery reference to hand to get your status.

ORDER NOW

Need a top up?

Call your local team today to arrange a delivery of top-quality kerosene. Or why not give your boiler a treat with our premium Glowmax* heating oil, exclusive to Certas Energy?

*trialled and tested by Aga

FOR YOUR COMMUNITY

A little extra TLC for those in need

We don’t just take care of your heating oil. We believe in looking after your community too. So, we asked customers to “nominate a friend” to receive a new tank and fuel monitor, worth £3,000.

Peter Thompson nominated his neighbour, Elizabeth, whose old tank had sprung a leak, leaving her at risk of being without adequate heating. Watch the video and see how she reacted when her new tank arrived.

PRODUCTS AND SERVICES

Let us take care of all your energy needs, from heating oil to boiler care, new tanks or a new Smart Monitor. Click here to find out more.

FOR YOUR HOME

Smart Monitor

Managing your heating oil has never been easier. With a Certas Energy Smart Monitor, we’ll automatically arrange a delivery for you when you’re in need of a top up, so you can get back to focusing on the more interesting things in life. 

It comes with an easy to use app which provides daily updates straight to your smartphone.

FOR YOUR HOME

Boiler Care

Did you know that a well-maintained boiler is up to 8% more efficient, less likely to break down, and can save you money in the long run? 

That’s why we offer complete boiler care packages to customers across the UK. Our engineers are all OFTEC registered, so you know you’re in safe hands.

FOR YOU

Customer Feedback

We’d really like to hear your feedback, so have asked TLF Research to conduct a satisfaction survey on our behalf. By listening to what you have to say, we can identify what we are doing well so we can do more of it for you, or if there’s anything you would like done better or differently.

We thought you might like to know a little bit more about TLF just in case they give you a call, or you receive an email or text message from them.

FOR YOUR HOME

Tanks

As well as providing heating oil, we’re experts in fuel tanks. Whatever your needs or budget, we’ve got a tank for you. Choose from a complete range of Kingspan tanks, which are always installed to the highest safety standards. 

Don’t forget to ask our team about spreading the cost with our easy payment options. Just give us a call on 
0345 600 3423 to find out more.

FOR YOUR HOME

Heating Oils

All our products are top quality, whether you choose standard or premium kerosene. For extra benefits switch to Glowmax*, our exclusive premium heating oil. 

It’s cleaner and more efficient than regular heating oil – better for your boiler, better for your home and better for you.

*Trialled and tested by Aga.

FOR YOU

Certas Energy Extras

Certas Energy Extras are our way of saying thanks to our valued customers. Rewarding you with hundreds of great offers, discounts and cashback deals from some of the UK’s biggest brands, attractions and days out – all year round!

Sign up today and get hundreds of special offers on all those extra little things that make life extra-special.

FOR YOUR COMMUNITY

Cold Weather Priority 75+

We have worked closely with the Federation of Petroleum Suppliers, the trade association that represents oil distributors in the UK, in developing the CWP initiative and are proud to be the first FPS member company to launch the scheme to our customers.

The CWP initiative ensures its members priority delivery of heating oil in times of extreme weather or fuel shortages. Membership is completely free, with the only criteria being that you or a member of your household is over 75.

Help and Advice

Got a question? Can't find the product or service you need?
Don't worry we are here to help. Click on the links below and
if your question is still unanswered, call us on 0345 600 3519.