ISSUE DATE: 5 January 2021
A message to all our valued customers
Following the recent announcements on 4 January 2021, regarding the reimposition of stricter lockdowns in England and Scotland (in addition to the current restrictions in Wales), we would like to reiterate to all our customers that Certas Energy remains fully operational as a critical service.
All of our brands will continue to deliver fuel and service all customers with no disruptions, whether homeowners, farms or commercial users. We have established well-developed and safe operating procedures for all our drivers and heating engineers. The safety of our customers and colleagues remains our No. 1 priority, whilst also ensuring that we prioritise vulnerable customers.
Our drivers will make deliveries as normal, however, to protect both them and our customers, they will distance themselves as much as possible from human contact. I am sure you will understand and support these exceptional measures.
During busy periods, our phone lines can have extended wait times – please note that all customers have a variety of options to talk to the Certas Energy team:
- Online: live chat – customer service advisors are available www.certasenergy.co.uk
- Email: direct email to your account manager or via email@example.com
- Phone: direct dial to your local team or 0345 600 4040
I would like to reassure you that we are taking Coronavirus/COVID-19 extremely seriously. Our response strategy to the evolving pandemic is continually under review and our plans are being refreshed daily with updates being communicated via the Certas Energy website for all customers.