Online Account

Firstly, we please ask you to sign up here: Create New Customer Account | Certas Energy and you can then get a quick online quote once we have your address information.

Once you’ve filled out your details, you will be brought to the account home screen. This can also be located by clicking the ‘My Account’ button which can always be seen in the top right corner of the website.

Within your account, you can click the ‘Start a new quote’ button on the right-hand side of the screen to start the process.

We ask details such as quantity and which product you’d like (standard or premium kerosene). Once these details are complete, you will be provided with a quote.

If you are happy with the quote, you can then place the order online using our secure card payment system. Please note, only our Pay Monthly Predict customers can pay online using their Direct Debit credit.

Please contact us using this form: Email – Certas Energy and we can amend your address details for you.

Please try and reset your password using this link: Forgot Your Password? | Certas Energy. Please note, it may be necessary to check your junk/ spam folder for this email.

If you’re still having issues, please visit our login page: Customer Login | Certas Energy and click on the ‘Register’ tab. On the right-hand side, you should see a box which asks for your Account Number, Postcode and Telephone Number. Once you enter these details, our system will be able to recommend whether you need to sign up to an online account or whether you already have one in place.

Unfortunately, the ability to pay online for PLANNED pay monthly customers is not currently set up on the website. However we are working hard to resolve this and we hope to have this in place very soon.

If you are a PREDICT pay monthly customer, you are able to purchase your fuel online here: Customer Login | Certas Energy

If you usually pay your heating oil bills using our PLANNED Direct Debit Service, please call 0345 600 4040 and someone will be happy to take your order.