About Certas Energy
Leading the
industry
We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 94 depots, 900 tankers and over 2,500 employees.
About Certas Energy
At Certas Energy we’re keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos – it is fundamental to good business performance, and integral to long-term business success.
Our diverse customer base includes rural residential customers, small, medium and large businesses, agricultural businesses and family farms. In addition, we have specialist sector teams for marine, fuel retailing and lubricant customers. For the fuel retail sector, we have supply agreements to 800 retail forecourts, including 400 Gulf-branded sites. We are a major supplier of transport fuel through our branded fuel cards business. In addition we offer lubricant products to all commercial sectors and offer other complementary services, including boiler servicing and maintenance, tanks, additives and specialist fuels.
Mission & Values
We work as one team, making our energy expertise and outstanding service count for all our customers
Who Are We?
Our Customer Service Team
Our Customer Service Agents love speaking to our customers. They’re here to help you take the hassle out of heating oil and can set you up with everything from handy online services, to different ways to manage and pay for your fuel, including our automatic fuel top up service, plus much more.
Our Drivers
Whenever you’re ready to top up, our local delivery drivers, like David, are on your doorstep. Whether you want our premium, more efficient fuel, Glowmax, or our standard kerosene. They’ll even close the gate behind them.
Our Boiler Engineers
You’re in safe hands with our OFTEC registered engineers, like Steve. They provide a reliable local service to make sure your boiler runs smoothly. Whether you need a service, repair or replacement. Ask us about our choice of boiler care plans when you next call.
Our Expert Tank Team
Our tank experts, like Donnie, are here to keep your tank safe and healthy. Whether your existing tank needs some care or if you need a new tank, they can arrange everything from choosing the right tank, to installations and fitting replacement parts. Plus they’re all OFTEC registered too.
Meet our Senior Team
With two prime locations, in Warrington, Cheshire and Larbert, Falkirk, here’s a short intro to the Certas Energy senior team.
PARENT COMPANY
DCC is a leading international sales, marketing and support services group.
We provide solutions the world needs to grow and progress. We do this across three transformative sectors: energy, healthcare and technology; where we acquire, improve and grow diverse businesses.
We bring a growth mindset to these businesses in 22 countries across four continents, empowering our 16,000 employees to create long term value – for our shareholders, customers, society and the planet.
HANDS IN THE COMMUNITY
We are committed to being a responsible business and through our dedicated corporate volunteering programme, Hands in the Community, each year, we commit to invest 1% of our profits to support community initiatives.
Policies
Privacy Policy
Customer Behaviour Policy
Customer Complaints Policy
Modern Slavery Policy 2024
Modern Slavery Policy 2023
Modern Slavery Policy 2022
Modern Slavery Policy 2021
Modern Slavery Policy 2020
Modern Slavery Policy 2019
Modern Slavery Policy 2018
Modern Slavery Policy 2017
Modern Slavery Policy 2016
Gender Pay Gap Report 2023
Gender Pay Gap Report 2022
Gender Pay Gap Report 2021
Gender Pay Gap Report 2020
Gender Pay Gap Report 2018
Supplier Code of Practice
Fuel Cards Terms and Conditions
Domestic Terms and Conditions
Commercial Terms and Conditions
HSE Policies and Certificates
Carbon emission reduction commitment statement
Health and Safety Policy
Delivery Standards
ISO 9001 Certificate
ISO 14001 Certificate
ISO 45001 Certificate
ISO 50001 Certificate
Carbon Offset Reports
October 2019
November 2019
December 2019