At Certas Energy, our people are our unsung heroes. From the customer service representatives in our regional call centres, to our dedicated delivery drivers who travel the length and breadth of the country to deliver your heating oil.
You might be surprised to learn just how much they care about the customers and local communities they deliver to.
Carl comes to the rescue in Immingham
It should have been a routine delivery for driver Carl Bennett, but when he found his customer collapsed on the garage floor, it was clear that this would not be the case.
Carl sprang into action, bringing the man round and helping him back to his house. It turned out he had been lying there for some time, but was unable to pick himself up due to a serious illness. Carl stayed with him to make sure he was better. The customer sent his gratitude to Carl, as it could have been a very different story had he not helped.
Gary keeps cool in a crisis in Kent
It was a good job one of our drivers Gary Grey was on hand when a multiple car accident occurred right outside one of his customer’s premises.
One of the cars involved in the accident had caught fire, so quick thinking Gary used his extinguisher to bring the situation safely under control. It just goes to show that he’s as handy at fighting fires as he is a fuelling them.
Nicola inspires poetry in Warrington
Five-star reviews always mean a lot to us. But how about poems and prayers? When customer service representative, Nicola Blake received a call from a customer with hearing difficulties, she decided to follow up with the customer’s carers to confirm the order details. The customer, who was a forces veteran, was so touched by her kindness that he sent her a lovely poem and prayer to show his gratitude.